Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

🐶 General Grooming

How often should my dog be groomed?
Most dogs benefit from grooming every 6–8 weeks, although this depends on breed, coat type, and lifestyle. Regular grooming helps prevent matting, keeps skin healthy, and keeps your dog comfortable.

What happens during a full groom?
A full groom typically includes bathing with suitable shampoo, blow drying, brushing, nail trimming, ear cleaning, hygiene trimming, and a breed-appropriate or personalised haircut.

When can my puppy have their first groom?
Puppies can usually start grooming from around 12 weeks old, once vaccinations are complete. Early visits help puppies become confident and relaxed with grooming.

How long does grooming take?
Grooming time varies depending on your dog’s size, coat condition, and temperament. Most appointments take between 1.5 and 3 hours. We never rush dogs and allow time for them to feel comfortable.

📅 Booking & Care

How can I book?
Please contact us via Whatsapp/Phone, email or contact via website

What if I need to cancel my appointment?
We understand plans change — please provide as much notice as possible so we can offer the appointment to another client.

⭐ Difficult Questions - Don't worry, just get in touch

Owners are often secretly worried about:

  • Being judged

  • Their dog misbehaving

  • Matting embarrassment

  • Anxiety issues

🐾 Puppies & First Visits

When can my puppy have their first groom?
Puppies can usually start grooming from around 12 weeks old, once vaccinations are complete. Early visits help puppies become confident and relaxed with grooming.

What happens at a puppy’s first appointment?
We focus on a gentle introduction — helping your puppy get used to bathing, brushing, drying sounds, and handling in a calm and positive way.

My dog has never been groomed before — is that okay?
Absolutely. We take extra time with first-time dogs and introduce grooming gradually to build trust and confidence.

❤️ Nervous or Older Dogs

Do you groom nervous or anxious dogs?
Yes. We specialise in calm, one-to-one grooming and work patiently at your dog’s pace to create a stress-free experience.

Can you groom older dogs?
Yes, senior dogs are welcome. We adjust grooming sessions to ensure comfort, allowing breaks where needed.

✂️ Coat Care & Maintenance

What if my dog’s coat is matted?
Severe matting can be uncomfortable and sometimes painful for dogs. In some cases, clipping shorter may be the kindest option to remove matting safely and allow the coat to regrow healthy.

Do you offer de-shedding treatments?
Yes, de-shedding treatments help remove loose undercoat, reduce shedding at home, and improve overall coat condition.